GlobalStreams Support

[simpletoon]

Got a spankin new W2K 1.7ghz/1Gig ram/3 -72 gig drives in an array (For TM backup) and did a clean install of 2.7 Post w/ 2.8P upgrade.

Not sure if it's a pc issue (it was frankensteined by my IT dept) or a 2.8 issue but here's the problem.

1 hr TM clip cut into 6 segments. Each Segment gets minimal editing (so, no excuse for bogged down Editor/TL) and a 30-45 sec. crawl/ticker.

Seems Editor doesn't like something when the crawls are added and crashes. 1 or 2 crawls are ok, but after the 3rd or so.....Re-boot the PC, Re-set the GC. No luck. I vaguely recall having similar TL issues in 2.4 if I had a boat-load of clips and FX on a TL longer than 10 or so minutes, but that's a thing of the past.

Please, please, help. We're quickly posting a 1hr Live-tape-show and have to make fiber-feed deadlines. Any suggestions are greatly appreciated.

- Craig

[fgolman]

Hate to suggest this as an option, but why don't you slice out the segments with the rolls/crawls and do a flatten to them (that is, save the roll/crawl with the background as elements in their own timeline) and then add back in as TM clips ... then you won't have anything except TM digital video in those segments and should (?) work cleanly ... let us know if it works or not.

[petes]

Check the file size on your DSK crawls. If they exceed the memory available on switcher and/or DSK card(s) that would be a problem.

You can drop them in one at a time and right click the DSK, then select Flatten Event and it will burn the DSK in to the segment. No need to slice it up first. Or just break it into multiple timelines tha don't exceed available memory.
_________________
Pete
(541) 888-4336
Hyssop Production, Coos Bay, OR

[simpletoon]

Thank you, both Petes and fgolman, for your quick responses. I appreciated the advice about flattening the events, etc. but we don't have time to re-digitize the clips in this manner.

Here's a brief update:
I suspected our PC, not knowing how much it affects the Editor app. ie, moving things around the timeline, refreshing, etc.

I'm layering 1 FX (a squeeze-back) and 2 DSK's (a "Title" over a crawl) and moving these around quite alot to get them "just right" within the timeline.

It turns out that a few of these Crawl DSK's are causing an immediate lock-up of Editor. Other combinations of crawls/DSK's are fine and dandy. I suspect corrupt DSK files at this point even though they were all made at the same time.

I've saved copies of the dirty suspects, as well as a proper working DSK, and will send them up to the friendly neighborhood Globalstreams techs for further review.

Perhaps someone out there has had similar issues w/multiple files, some corrupt, and how they affect Editor?

- Craig

[petes]

A corrupt file will mess things up, but I am still wondering about the size of the long crawls. How big are the files?
_________________
Pete
(541) 888-4336
Hyssop Production, Coos Bay, OR

[simpletoon]

Sorry it's taken me so long to reply, petes.

First - file sizes. After flattening our 10 min clips, we add an 820K FX (squeeze back), and 2 DSK's (560K logo and title, and 620K crawl) so I don't think those are too large to handle... but you did force me to think about such things!

Sooooo....it turns out that an imported logo jpeg may have been the problem, not the long Crawl. It's weird that it worked on some DSK's created with it, but other DSK's would lock the system up immediately when dropped on the timeline. All DSK's were created at the same time on the same system. The DSK includes short text and the logo (except for the original with the jpeg element - that one was created on a Seat licensed PC)

After checking event log errors and getting a billion VideoNet card dialogues, we assumed it was a VNet coincidence. Checked upgraded chip-set on the old VNet card (by the way, everyone should make sure their cards are GC cards, not Trinity Cards, version 34-054-X with X being 6,7 or and assumed that could be the problem. (Thanks to Mike Dabbs for his patience!!!!)

Finally Deleted the questionable DSK and logo, went with a different logo altogether, and......viola! No more problems.


Thanks for your help.

Cheers,
Craig